FAQ & Return Policy

FREQUENTLY ASKED QUESTIONS

How long does delivery take?
Estimated delivery times range from 2 to 11 calendar days, depending on the product and delivery location. Please check each product description for its specific delivery estimate.

Will all my items arrive together?
Orders containing multiple items may arrive separately and on different dates.

What should I do if my order has not arrived?
Contact us through our website’s contact form or the email listed below. Include your order number so we can check your order’s status and assist you.

What if my item arrives damaged, defective, or incorrect?
Please contact us as soon as you notice the issue. Include your order number, a description of the problem, and photos if possible. We will review the situation and help arrange an appropriate resolution.

How can I contact you?
Complete our website’s contact form or email santorinielegance@gmail.com.

RETURN & REFUND POLICY

Change-of-Mind Returns
You may request a return within 7 calendar days after receiving your item. Submit your request through our website’s contact form or the email listed above, including your order number and the reason for your return.

Product Condition
For change-of-mind returns, items must be unused, in their original condition, and include all original packaging and accessories. These requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect.

Return Shipping
Return shipping costs for change-of-mind returns are the buyer’s responsibility.

Return Instructions
Please contact us before sending any item back to receive return authorization, instructions, and the correct return address. Use the address provided by our support team rather than the address printed on the shipping package.

Damaged, Defective, or Incorrect Items
Please notify us as soon as you discover an issue. Keep the item and packaging while we review your request. Depending on the circumstances, we may arrange a replacement, refund, or another appropriate resolution at no additional cost to you.

Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If a return is not required, we will notify you of the outcome after reviewing your request.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Consumer Rights
This policy does not limit any rights or remedies available under applicable consumer protection laws.

Contact
For questions about returns or refunds, please use our website’s contact form or the email listed in the FAQ section above.